How Oakteam combines flexibility, responsiveness, and human relationships to deliver better IT services
Based in Savoie, between Chambéry and Aix-les-Bains, Oakteam is a managed services provider specializing in IT management and technical support for small and medium-sized businesses. From proactive maintenance and data security to IP telephony and network services, the company helps organizations simplify their IT operations through tailored solutions designed around real business needs.
With a team of six experts and a customer base largely made up of industrial SMEs, Oakteam operates in an environment where deadlines are tight, requirements change quickly, and flexibility is essential. To support these customers effectively, they needed a cloud platform capable of adapting just as fast as the businesses they serve.
Flexibility that keeps pace with customer demands
For Stéphane Chénia, Managing Director of Oakteam, one of the greatest strengths of Plenit is its ability to adapt instantly to changing customer requirements. Whether a project needs additional resources, a different infrastructure setup, or a complete redesign, the platform allows Oakteam to respond without delays or unnecessary complexity.
“The platform’s flexibility is incredible: with a single click, we can completely adapt a project as our customers’ needs evolve.” - Stéphane Chénia
This agility is particularly valuable when working with industrial companies, where business priorities can shift overnight and IT environments need to keep up. By reducing operational friction and simplifying infrastructure management, Oakteam can focus on delivering value rather than managing technical limitations.
A partnership built on people, responsiveness, and trust
While technology is essential, Oakteam believes that strong relationships are what truly make a partnership successful. One of the reasons the company chose Plenit is the human approach behind the platform. Stéphane often emphasizes that they never feel like just another customer. Instead, they work with people they know, trust, and can easily reach whenever support is needed.
This responsiveness extends throughout the entire organization. Whether by phone, email, or at industry events, Oakteam consistently finds knowledgeable professionals who understand their challenges and provide quick, effective answers. The support team's expertise, combined with their accessibility and willingness to listen, reinforces the confidence Oakteam has in the partnership and enables them to continue delivering high-quality service to their customers.