We know that migrating cloud environments is not an easy process, which is why in 2022 we created the Migrations tool — a solution that enables you to move environments to Jotelulu’s infrastructure from other cloud providers or on-premise infrastructures, speeding up the process, reducing risks and significantly decreasing workload. Now, with Assisted Migrations, we’re taking things one step further, allowing you to book a session with one of our Partner Success technicians to guide and advise you throughout the entire process. Check it out!
Where is the Assisted Migrations feature located on the platform?
To request assistance from our team during migration processes, go to the Migrations subsection within the Partner Zone and access the available Assisted Migrations option. That means the exact path to request help for future migrations is: Partner Zone > Migrations > Assisted Migrations
Weekend migrations thanks to extended support hours.
Assisted Migrations also comes with an extension of our support hours. Since 7 June 2025, the Partner Success team has been continuously available from:
- Monday to Friday, 08:00 to 20:00 [GMT +1].
- Saturday and Sunday, 09:00 to 18:00 [GMT +1].
The combination of Assisted Migrations and these new hours makes it possible to carry out supported migrations — now also at weekends.
More information and next steps.
We want to support IT companies. That’s why we believe that the combination of Assisted Migrations and the new extended support hours of our Partner Success team creates new opportunities to help our partners with migration processes — without interrupting the daily operations of the SMEs they work with. Alternatively, if you’re planning a new migration, need more information, or have any questions, please contact our Partner Success team via email at platform@jotelulu.com or by phone at (+34) 911 333 710.
